The rise of remote work has transformed many aspects of daily life, including how cleaning services operate. With more clients working from home, cleaning companies face new challenges and opportunities. Here’s a guide to help you adjust and thrive in this evolving environment.
1. Communication is Key 📱🤝
Understand Client Preferences: Start by having a detailed conversation with your clients about their schedules and preferences. Some may have flexible hours, while others have set work times that can’t be interrupted.
Set Clear Expectations: Establish clear boundaries and guidelines about what times you will be cleaning, and which areas need to be avoided during certain hours. This helps in minimizing disruptions and ensures a smooth workflow.
2. Flexible Scheduling 📅
Offer Flexible Time Slots: Introduce more flexible scheduling options. Consider offering early morning, evening, or weekend slots to accommodate clients’ varying schedules.
Staggered Cleaning: For larger homes, propose staggered cleaning sessions where you clean different sections of the house at different times, allowing clients to continue working without interruption.
3. Respect Privacy and Productivity 🚫
Designate Quiet Zones: Identify and respect quiet zones in the house where clients work or take calls. Make sure these areas are cleaned at times that are least disruptive to their work.
Noise Management: Be mindful of the noise level when cleaning. Use quieter equipment and avoid noisy tasks like vacuuming during meetings or conference calls.
4. Enhance Your Service Offerings 🧽🧹🧼
Virtual Check-ins: For clients who prefer minimal interaction, offer virtual check-ins. This can be a quick video call before and after the cleaning to discuss any specific needs or concerns. Via the Virtual Bid App.
Customized Cleaning Plans: Tailor your cleaning plans to meet the unique needs of each client. This might include more frequent disinfecting of high-touch areas or adjusting tasks based on the client’s daily routine.
5. Maintain Professionalism ✨
Professional Appearance: Ensure your team maintains a professional appearance, even if interactions are minimal. This builds trust and reassures clients of your commitment to quality service.
Training: Provide training for your staff on how to handle situations where clients are working from home, emphasizing the importance of discretion and respect for the client’s workspace.
6. Health and Safety 🫧
Follow Safety Protocols: Continue to follow and update safety protocols, including wearing masks, sanitizing hands, and maintaining social distance where possible. This reassures clients of their safety while you are in their home.
Client Health Checks: Implement a system for checking in with clients about their health status and any specific concerns they might have regarding COVID-19 or other illnesses.
7. Gather Feedback and Adapt 📣📝
Regular Feedback: Encourage clients to provide regular feedback on how the service can be improved to better suit their new work-from-home lifestyle. Use this feedback to make continuous improvements.
Adapt and Innovate: Stay open to new ideas and be willing to adapt your services. This might include introducing new cleaning products, adopting green cleaning practices, or offering additional services like home organization.
Adjusting to clients being home due to work-from-home models requires flexibility, excellent communication, and a willingness to adapt. By respecting your clients’ needs and maintaining a high level of professionalism, you can provide outstanding service that accommodates their new lifestyle. Embrace the changes and turn them into opportunities to strengthen client relationships and grow your business.
Now Go Take a Bite Out of Grime! ✨
Sincerely,
Robin Crockett
Founder & CEO, Heaven Scent Home Cleaning & Virtual Bid App
