If you’re running a cleaning business and don’t know your numbers, you’re not an owner — you’re just another overworked cleaner with paperwork.

This industry is full of hustlers charging $40/hour, proud of their 5-star reviews… while losing money every single week. Why?

Because they don’t know how to measure what actually matters.

In this post, I’m walking you through the 3 core financial numbers every cleaning business owner must master to grow and stay profitable:

 Profit Margin

 Labor Cost Percentage

 Customer Lifetime Value (LTV)

Let’s break them down — with simple examples you can plug your own numbers into right now.

1. Profit Margin: Are You Actually Making Money?

What it is:

Your profit margin is the percentage of revenue you keep after paying expenses. If you’re making $10,000/month and keeping $800, you have an 8% profit margin — not great.

How to calculate it:

Net Profit ÷ Total Revenue × 100 = Profit Margin %

Example:

• Revenue this month: $10,000
• Total expenses (labor, products, gas, software, insurance, etc.): $8,500
• Net profit: $1,500

$1,500 ÷ $10,000 × 100 = 15% Profit Margin

A healthy cleaning business should aim for at least 15%–25% net profit.

If you’re below 10%, you’re either underpricing or overspending.

2. Labor Cost %: Your Biggest Expense

Labor is usually 50–70% of a cleaning company’s total cost. If you don’t track it, it’ll bleed you dry — especially if you’re overstaffed, undertrained, or undercharging.

How to calculate it:

Total Labor Costs ÷ Total Revenue × 100 = Labor Cost %

Example:

• Weekly revenue: $2,500
• Labor cost (hourly pay + payroll taxes): $1,350

$1,350 ÷ $2,500 × 100 = 54% Labor Cost

Your target should be under 55% to stay profitable.

If you’re at 60–70%, either your prices are too low or your team is working too slowly.

Pro Tip: Track cleaning times. If a 2-hour job takes 3 hours, that’s a 33% labor cost increase you’re absorbing.

3. Customer Lifetime Value (LTV): Are You Thinking Long-Term?

Most owners obsess over one-time jobs. Smart owners build businesses off repeat clients — and know how much each one is worth over time.

How to calculate it:

Average Job Value × Jobs Per Year × Average Client Retention in Years = LTV

Example:

• Average job: $160
• Average cleanings per year: 20 (biweekly)
• Average retention: 3 years

$160 × 20 × 3 = $9,600 Lifetime Value

That means one repeat client is worth $9,600.

Would you invest $100 to acquire one? Probably. But if you don’t know their LTV, you might say that lead was too expensive — and lose out on thousands.

Know your LTV so you can confidently spend money on ads, lead gen, and referrals.

Bonus: The Hidden Killer — Not Paying Yourself

Most owners think whatever’s left over is theirs. That’s not a business, that’s a gamble.

Pay yourself a set monthly amount — even if it’s small at first. Build profit and owner pay into your pricing model from day one.

The Bottom Line

You can’t grow what you don’t measure.

If you’re not tracking:

• How much profit you keep
• What labor is costing you
• How much a client is really worth…

…you’re scaling chaos, not a company.

Know your numbers — or stay stuck cleaning your way into burnout.

Now go take a bite out of grime! ✨

Sincerely,
Robin Crockett
Founder & CEO, Heaven Scent Home Cleaning & Virtual Bid