By , , , , , , , ,

Navigating the Challenge with Sensitivity & Strategy: How to Clean & Organize Hoarder Homes

Hoarder homes present a unique set of challenges for professional house cleaners. The task of transforming cluttered chaos into organized serenity requires patience, sensitivity, and a strategic approach. In this blog, we will explore the specific challenges faced by house cleaners when dealing with hoarder homes and offer practical tips to navigate through the clutter.

Before diving into the cleaning process, it’s essential to understand hoarding disorder. Hoarding is a mental health condition characterized by the persistent difficulty discarding or parting with possessions, regardless of their actual value. Hoarder homes are often filled with excessive amounts of items, making it challenging to move around, let alone clean.

Challenges Faced by House Cleaners:

1. Emotional Sensitivity:

Hoarding disorder is deeply intertwined with emotional attachment to belongings. House cleaners must approach their work with empathy and sensitivity, acknowledging that the cleaning process may be emotionally challenging for the homeowner.

2. Limited Space:

Hoarder homes are notorious for their limited space due to excessive clutter. Maneuvering around the house becomes a delicate dance, requiring meticulous planning to access and clean every area.

3. Health and Safety Concerns:

Cluttered spaces pose potential health hazards, such as mold, pests, and tripping hazards. House cleaners need to be vigilant about addressing these issues while ensuring their own safety during the cleaning process.

4. Time-Consuming Task:

Cleaning and organizing a hoarder home is a time-consuming task that requires careful consideration of each item. House cleaners should be prepared for a longer cleaning duration compared to regular homes.

Practical Tips for Cleaning Hoarder Homes:

1. Establish Clear Communication:

Before starting the cleaning process, establish open communication with the homeowner. Discuss their priorities, concerns, and any specific items they want to keep. This helps build trust and ensures a collaborative approach.

2. Develop a Cleaning Strategy:

Plan the cleaning process strategically. Divide the home into manageable sections and prioritize areas that require immediate attention. This helps create a structured approach to tackling the clutter.

3. Implement the “Three-Box” Method:

Encourage the homeowner to use the “Three-Box” method – one box for items to keep, one for donation, and one for disposal. This helps streamline decision-making and decluttering.

4. Use Protective Gear:

Given the potential health hazards in hoarder homes, house cleaners should wear appropriate protective gear, including masks, gloves, and, if necessary, safety goggles.

5. Collaborate with Mental Health Professionals:

In severe cases of hoarding disorder, collaboration with mental health professionals is crucial. House cleaners can work alongside therapists or counselors to ensure a holistic approach to the cleaning process.

6. Organize and Label:

As items are sorted, organize and label storage containers. This not only helps in creating a sense of order but also makes it easier for the homeowner to locate their possessions later.

As we close the curtain on a day in the life of a professional house cleaner cleaning the home of someone with a hoarding disorder, it’s essential to acknowledge the nuanced challenges they navigate with grace and expertise. Beyond the scrubbing and meticulous detailing lies a dedication to transforming spaces into sanctuaries of cleanliness. For those interested in understanding more about the complexities of hoarding disorder, it’s crucial to approach the topic with sensitivity and compassion. Learning about hoarding disorder can provide valuable insights into the emotional aspects that underlie cluttered spaces. Resources like the International OCD Foundation (https://iocdf.org) and the Anxiety and Depression Association of America (https://adaa.org) offer comprehensive information and support for those seeking to deepen their understanding of hoarding disorder and contribute to a more empathetic approach in the broader conversation surrounding mental health. Let us extend our compassion not only to the spaces we clean but also to the individuals bravely navigating the intricate landscape of hoarding disorder.

Now go take a bite out of grime!

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , ,

You Don’t Have to Wear a Suit to be Successful!

The residential cleaning industry is in high demand, and since the beginning of time, we have provided services to affluent families that don’t have time or prefer someone else to do the dirty work. The pandemic disrupted our industry for multiple reasons. Among them, social distancing and government regulations caused us to pause service; the fear of spreading the virus has caused many businesses to shut down, so to still be open is a testament to your ability to weather the storm.

The main effect that Covid-19 had on cleaners was that customers felt uncomfortable having strangers in their homes, thus decreasing demand for cleaning services. Our industry employs over 734,000 people, with an overall projected revenue of 18.8 billion dollars. I take pride in being a cleaning professional, and I made the decision to ride the wave of COVID-19 and continue amid the challenges I faced as a business owner.

We must remember that small businesses make up a huge part of the economy of the United States. We are and will continue to be the unsung heroes who take the risk and forge ahead against all odds. What is a professional person? I think we automatically think of a businessman or a lawyer, but it is a person who is competent or skilled in a particular activity.

As professional cleaners, we are paid for our cleaning skills and the ability to deliver a valuable service to customers. When you think about all that a cleaning business owner does every day, it’s amazing that we don’t have a degree in management, marketing, human resources, or accounting. I perform all the above roles daily, and I do not have a degree, but that did not stop me from being part of this huge industry of successful cleaning professionals.

The best part of it all is cleaning! I love and enjoy cleaning. It was the perfect industry for me, and as time went on, I developed the management skills and the marketing skills needed to run a business through on-the-job training. I would like to encourage other cleaning company owners to stay on the course and believe in yourself because at times, no one else will. Being a success is not measured by what others say is success; it is measured by the goals you set for your company and achieving those goals.

I always say comparison is the enemy of success because the reality is someone will always be bigger than you, but bigger isn’t always better!

Now go take a bite out of grime!

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , ,

It’s Tax Time!

It’s the time of year when all business owners are now thinking about what taxes they will have to pay. Taxes must be paid by both big and small businesses.

Being a cleaning business owner, it’s wise to make sure you are ready to file by the time March comes around. Knowing what expenses you are able to write off ahead of time will help to determine what you can expect to owe, or in some cases expect to receive back.

There are several important dates to keep in mind. This year, the IRS will start accepting taxes on January 29, 2024. The deadline for employers to give employees their W2’s is January 31, 2024. Personal taxes are due April 15, 2024, and corporate taxes are due March 15, 2024.

You can always request an extension if you need more time, but it must be done before the above due dates.

Let this blog be a source of guidance on what is required of you to submit to the IRS before you set up an appointment with your tax preparer:

1. The subcontractors will be given a 1099 by the company they worked for. Since the company you cleaned for did not pay any taxes for you, hopefully you have already set up quarterly payments for yourself.

2. The solo cleaner who is most likely a sole proprietor will have to file their total gross income on their personal taxes.

3. The cleaner who worked as an employee for a company will be given a W2 to report earnings on their 1040 taxes.

4. The cleaning company corporation must provide W2’s to their employees and file their gross salaries paid. They can also file other deductions that corporations are allowed to write off on their gross sales.

Each group must pay taxes, and each has a different set of liabilities and write-offs that can be deducted. Best practice is to find a tax preparer that is familiar with small businesses and can give you the best advice.

A few things to consider are the following: what your supplies cost, how much mileage you put on your vehicle, how much you paid for marketing, office space, sales tax, car repairs, and any business related purchases like car decals, printer ink, and paper. All of these can be written off for all forms of cleaning businesses.

As a corporation, I itemize many business expenses, so it helps to have QuickBooks or another software that can automatically run your reports for you at the end of the year.

Keeping receipts is also important in case you are audited. There are easy and efficient scanner software you can use to store receipts digitally instead of the old way, in a box or paper bag.

We all know that taxes are a part of our lives we all must do annually, and although it only happens once a year it can be a stressful time. In the long run, avoiding getting organized about taxes will cost you more through penalties and interest in the case that you owe taxes.

My last piece of advice is to find a tax professional that you can trust with all your personal information and know that your information will be stored safely. I always take a sigh of relief when I walk out of my accountant’s office each year knowing I took care of my responsibilities and can now go and start my new year with a clean slate!

As always, feel free to reach out to me with any questions on Facebook or Instagram @virtualbidapp, or email me at info@virtualbidapp.com. We are excited to announce our first ever Facebook Live Q&A on Saturday, February 10th at 12:00PM-1:00PM CST. Join the Facebook group here, and I look forward to answering all of your cleaning business questions!

Now go take a bite out of grime!!

Sincerely,

Robin Crockett

Founder & CEO, Heaven Scent Home Cleaning & Virtual Bid App

By , , ,

Work Smarter, Not Harder

In this blog, I am going to be sharing several cleaning products I have used as a professional cleaner for the past 29 years that will make even some of the toughest cleaning jobs easier!

Although cleaning isn’t always the first thing on our to do lists, it doesn’t have to be hard or expensive. In fact, all of the following cleaning products are under $20.00.

1. Pumie Pumice Stone

Cleaning stovetops can be a dreaded chore, but not with the Pumie Scouring Stick. This product is safe for all non-stainless steel stove tops. It’s also great for those stubborn hard water stains in your toilet!

Simply spray the stove top with your favorite all-purpose cleaner and let it sit 10 minutes – I often wipe counters down while I wait. Next, use a soapy, warm microfiber rag to remove any food that may be on the stove top, then wet the Pumie in the soapy dish water. You can now use it to get rid of grease and grime. Repeat this process until the surface is sparkling clean!


The next product I want to share is great for pet owners and homes where your little guys may not be the best at aiming in the bathroom. It neutralizes pet urine and other odors safely, plus it’s made with eucalyptus, so it smells fresh and sanitizes surfaces – a win-win!


2. Odo Ban


This product is a lifesaver! My cleaning company has used it to clean up dog urine countless times. It is also great for cleaning wood floors, or washing walls that have pet or smoke odors because it is a neutralizer.

Use a 1/2 of cup of Odo Ban to 2 gallons of water. It cleans and deodorizes at the same time great product.

3. Libman Wonder Mop


The last product is the Libman Wonder mop. I swear by this mop!

No two homes are ever the same. I quickly learned I needed a mop that would be clean at each property. This mop is the answer to that very problem. Some homes have pet dander, so you should be mindful not to take that mop into your next home that does not have pets!

I love this mop because it covers wide floor spaces and is very flexible, so no more back-breaking strains when cleaning baseboards. The mop head easily pops right off, plus they are machine washable, allowing you to have a fresh mop at each property. No more smelly mops! Not to mention, you are not spreading germs by using the same mop all day.



I recommend all three of these cleaning products because they have allowed us to provide quality cleaning services without breaking our backs, or compromising our customers’ services.

Working smarter, not harder, can be easily attained with each of these products.

If you found this blog helpful for your cleaning services, we would love for you to join our Facebook Group entitled House Cleaners Network. We give solid advice from 29 years of cleaning experience as a small business owner, and we allow each member to share their techniques or areas in which they may need support. It is a safe space where everyone is welcome – see you there!

Now go take a bite out of grime! ✨🧹🪣

Sincerely,

Robin Crockett

Founder & CEO, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , ,

A Year of Tidy Triumphs: Realistic Cleaning Resolutions for Every Month of 2024

As the New Year unfolds, many of us embark on a journey of self-improvement, setting resolutions that often include getting our homes in order. However, the key to successful resolutions lies in their practicality and sustainability. Instead of overwhelming yourself with a long list of cleaning tasks, consider adopting a monthly focus approach. Let’s break down a year of cleaning resolutions, organized by one key area of the house each month, to ensure a tidy and manageable journey throughout the year.

January: The Fresh Start – Entryway and Living Room

Start the year with a clean slate by focusing on the entryway and living room. Declutter the space by organizing shoes, coats, and miscellaneous items. Wipe down surfaces, dust shelves, and vacuum carpets or mop floors. Consider adding a touch of freshness with a new doormat or rearranging furniture for a new look.

February: The Heart of the Home – Kitchen

With Valentine’s Day in the air, show your kitchen some love! Tackle the refrigerator, cleaning out expired items and wiping down shelves. Deep clean appliances like the oven and microwave. Organize cabinets, tossing or donating items you no longer need. Finish by scrubbing countertops and sweeping or mopping the floor.

March: The Tranquil Oasis – Bedroom

Create a peaceful haven by focusing on the bedroom in March. Declutter bedside tables, dressers, and closets. Launder bedding, including pillows and mattress covers. Rotate and flip the mattress for even wear. Take the opportunity to donate any clothing or accessories you haven’t used in the past year.

April: The Fresh Breeze – Windows and Curtains

As spring blooms, open up your living space by cleaning windows and curtains. Hire a house cleaner via Virtual Bid App to remove dust and grime from windowsills, clean the glass, and launder or vacuum curtains. Allow the fresh breeze to enter your home, bringing a sense of renewal!

May: The Great Outdoors – Patio or Balcony

With warmer weather, shift your focus outdoors. Clean and arrange patio furniture, sweep the floor, and hose down any outdoor surfaces. Remove any debris or dead plants, and consider adding potted flowers for a burst of color. This not only enhances your outdoor space but also encourages you to enjoy it more frequently.

June: The Spa Treatment – Bathroom

Turn your attention to the bathroom in June. Deep clean the shower, bathtub, and toilet. Organize cabinets and discard expired toiletries. Wash bath mats, shower curtains, and towels. Consider adding a few new accessories or plants to give your bathroom a spa-like feel.

July: The Hidden Spaces – Attic, Basement, or Garage

Explore the forgotten corners of your home by tackling the attic, basement, or garage. Declutter these spaces, organizing items into keep, donate, or discard piles. Sweep or vacuum the floors, dust off shelves, and consider investing in storage solutions to maintain order.

August: The Digital Cleanup – Electronics and Cables

In our tech-driven world, it’s crucial to declutter our digital spaces. Spend August organizing your devices, deleting unnecessary files, and backing up important data. Untangle and label cables, and clean electronic screens and keyboards. This not only clears physical clutter but also ensures your digital life is in order.

September: The Gathering Place – Dining Room

As the seasons transition, turn your attention to the dining room. Clean and polish the dining table, chairs, and any storage furniture. Launder or steam-clean upholstery and table linens. Consider rearranging the space for a fresh perspective.

October: The Cozy Nook – Reading or Study Area

As the days grow shorter, focus on creating a comfortable reading or study area. Dust bookshelves, clean and organize study supplies, and consider adding cozy elements like cushions or blankets. Ensure good lighting for those long, winter nights of reading or work.

November: The Family Hub – Laundry Room

With the holidays approaching, streamline your laundry routine by organizing the laundry room. Clean out lint traps, wipe down surfaces, and organize cleaning supplies. Check and replace any worn-out or damaged laundry accessories, such as baskets or drying racks.

December: The Year-End Reflection – Whole House Clean-Up

End the year on a high note by conducting a comprehensive clean-up of your entire home. Address any neglected areas, touch up previous cleaning tasks, and organize holiday decorations. This sets the stage for a fresh start in the coming year.

By breaking down cleaning resolutions into manageable monthly tasks, you not only maintain a consistently clean home but also avoid the overwhelming feeling of an enormous to-do list. Embrace this approach, and you’ll find that keeping your living space in order becomes a realistic and sustainable part of your routine throughout the year. Cheers to a clean and organized home in the coming months!

Now go take a bite out of grime!

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , ,

How Do I Price a Cleaning Job?

“How do I price a cleaning job?” This is a common question for new solo cleaners and the answer depends on a few factors. No two homes are the same and although they may be the same size or even smaller, the price really depends on the customer and the state of their home. We have cleaned huge homes that are tidy for less than small homes that are messy because of their state.

Here is an example for a solo cleaner who is cleaning a 4,000 sq. ft. home. The price would not change if you have a helper or two, but the amount of time spent in the home would be cut in half with 2 cleaners. Ideally, it’s 1 man hour times the amount of cleaners, so if you have a 4,000 square home with 2 cleaners, plan on cleaning 2 1/2 hours. With 4 cleaners, cleaning the home would take 1 hour and 15 minutes.

Now that we have identified how many cleaners we would have and the time it would take to clean the home, the cost per cleaning would depend on whether:

A. you are supplying equipment and cleaning supplies
B. they have pets
C. the childrens’ rooms and play areas MUST be picked up. Explain to them that due to you cleaning alone (if that is the case), you need every minute you are there for cleaning!
D. you clean the baseboards in the whole house every time (although it is highly recommended that you rotate a level each time you come, rather than cleaning each floor’s baseboards every visit)
E. you plan on a long 6-hour day of cleaning each time.

The cost will depend on all the above. If the client’s 4,000 sq. ft. home is tidy and there are no pets, it would typically cost $370.00 per cleaning. If there are pets, it would be recommended to charge $430.00 per cleaning.

Additionally, keeping in mind that you are bidding per job, your hourly wage would be $61.00 per hour with no pets and picked up every time, or $71 with pets. I also recommend that you add in your contract that you don’t wash dishes. 

Added costs should always be implemented because these tasks make a cleaning take more time! Examples of these add-on tasks would be if rooms aren’t picked up, it is an additional $10.00 per room, or an additional $12 per bed if you are changing linens. Don’t bend on this; know your worth!

I have always bid per job and not per hour because whether you get done in 4 hours or 6, you still get paid the same. When you bid per hour, it’s your time they are paying you for, not your service.

Every home is different and the time it will take once you get to know the clients’ home will improve while the tasks you are doing will stay the same. I advise you to use the per-job payment model I have used for almost 3 decades. It has proven to be the most profitable model that allows my company the ability to provide quality services to my clients while paying a livable wage to my employees.

Now go take a bite out of grime! ✨🧹🧼

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , , ,

Winter Home Maintenance Checklist: Crucial Cleaning Tips You May Not Have Considered for a Cozy Season

Ah, winter – the season of hot cocoa, fuzzy socks, and, of course, home maintenance! While visions of snowmen and holiday decorations dance in our heads, it’s essential not to overlook the winterizing needs of our humble abodes. Sure, you may have the basics down, but have you thought about hiring a house cleaner to tackle the winter grime? As a professional cleaner of 29 years, I can tell you that the winter season brings new cleaning challenges! Let’s explore some crucial items for your winter home maintenance checklist.

–

1. Snow Shovel Olympics:

Before diving into the unconventional, let’s address the basics. You’ve got your snow shovel ready, but have you considered hosting a Snow Shovel Olympics? Make clearing your driveway a fun, competitive family affair by getting the kids involved while they are on winter break. It’s a fantastic way to motivate everyone to pitch in while adding a touch of winter playfulness to a tedious chore – and to help tire out your kids, who might just have sugary bursts of energy from all those delicious holiday desserts!

–

2. Chimney Cheer:

Your chimney works hard during winter, keeping your home toasty warm. Give it a little love by becoming its personal cheerleader. Schedule a chimney sweep to ensure it’s clear of any debris or critters – after all, nobody wants an unexpected visitor during the holidays!

–

3. Window Wonderland:

Windows are like the eyes of your home, and winter is the perfect time to showcase their beauty. Give them a thorough cleaning to let in as much natural light as possible. For an extra dose of motivation, imagine your house cleaner swooping in like a winter fairy to banish smudges and fingerprints. Crystal-clear windows? It’s almost like a magic trick!

–

4. Cozy Corner Revamp:

Winter is all about coziness, so why not spruce up your favorite corner with a few fluffy pillows, a warm blanket, and a good book? While you’re at it, enlist the help of a house cleaner to give the entire room a top-to-bottom cleaning. You’ll be amazed at how a freshly cleaned space can elevate your winter relaxation game.

–

5. Winter Wonderland, Meet Carpets:

Your carpets have probably endured some serious foot traffic throughout the year, and winter is no exception. Show them some love with a deep cleaning session. Think of it as a spa day for your floors! Better yet, make it a family affair – everyone grabs a corner, and you’ll have the whole house sparkling in no time.

–

6. Download Virtual Bid App:

Now, here’s a game-changer: the Virtual Bid App. Imagine hiring a house cleaner without even leaving your cozy couch! With this app, you can virtually connect with professional cleaners, giving them a real-time video tour of your space. It’s like having a personal cleaning consultant at your fingertips. Download the app, sip some hot cocoa, and let the magic happen!

–

7. Fridge Freshness:

Your fridge has been working hard to keep those leftovers chilled, so why not give it a little winter makeover? Toss out expired items, wipe down the shelves, and consider investing in some cute organizing bins. A clean and organized fridge not only looks good but also makes holiday meal prep a breeze.

–

8. Gutter Makeover:

Gutters may not be the most exciting part of home maintenance but neglecting them can lead to some serious issues. Get up on that ladder and give your gutters a little glamourous makeover by clearing out leaves and debris. You’ll be preventing potential water damage while earning some serious homeowner bragging rights.

–

9. Leave Drama at the Door:

Don’t let winter drafts sneak into your home uninvited. Check your doors for any gaps or cracks, and consider adding weather stripping to keep the cold air where it belongs – outside! A draft-free home is a happy home, and your heating bill will thank you.

–

10. Warming Up the Welcome Mat:

Finally, let’s not forget the welcome mat – the unsung hero of winter home maintenance. Give it a good shake, vacuum, or even a wash if it’s looking worse for wear. A clean and inviting entrance sets the tone for a cozy and well-maintained home.

–

11. HVAC Health:

Your heating, ventilation, and air conditioning (HVAC) system is your home’s unsung hero, especially during the winter months. Schedule a professional HVAC inspection to ensure everything is running smoothly. A well-maintained system not only keeps you warm but also improves indoor air quality. It’s like giving your home a warm, comforting hug from the inside out.

–

12. Ice Dam Prevention Party:

Ice dams – those sneaky formations of ice along the edge of your roof – can wreak havoc on your home. Take proactive measures by clearing excess snow from your roof after a heavy snowfall. A roof rake can be your trusty sidekick in preventing ice dams and potential water damage. Consider it a winter workout with a bonus home protection twist!

–

13. Furnace Filter Facelift:

Your furnace works overtime during the winter, so give it a little TLC by changing the filter regularly. A clean filter not only helps your furnace run more efficiently but also improves indoor air quality. It’s a small task with big benefits – the unsung hero of a cozy, healthy home.

–

14. Garage Cleanup:

The garage often becomes the winter dumping ground for everything from snow gear to holiday decorations. Take a weekend to declutter and organize this space. Consider hiring a house cleaner to give it a thorough (and probably much needed) cleaning – because your car deserves a clean and cozy home too! A well-organized garage not only protects your belongings but also makes the inevitable winter car scrapping a more pleasant experience.

–

15. Champion Sump Pump:

Winter brings snow, and snow brings melting. Ensure your basement stays dry by checking your sump pump. Test it to make sure it’s in working order, and clear any debris from the pit. A functioning sump pump is your home’s first line of defense against basement flooding – a winter win that keeps the good vibes flowing all season long.

–

There you have it – a winter home maintenance checklist that’s thorough and as delightful as the season itself. Whether you’re hosting a Snow Shovel Olympics with the family or neighbors, or virtually hiring a house cleaner through the app, these tips will ensure your home is ready for winter’s chill with a side of charm. Go forth and make your home the coziest haven on the block!

Now go take a bite out of grime!

–

Sincerely,

–

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , , , , , ,

Stay the Course: Persevering as a Cleaning Business Owner

As a long-time cleaning service owner, I know how it fills when things are not working out the way you would like and you’re ready to throw in the towel.

Throughout the last 29 years, I have had many days and long nights where I seriously thought about closing my business. But over and over, I talked myself into getting back up and never quitting. Here are a few quick tips I learned along the way on how to stay the course even when it looks and feels like the only option is to quit:

1. Take a deep breath and step away.
2. Ask yourself, “How can I resolve the source of my frustration?”
3. Be determined to keep going; you must remember that success is not easy and requires hard work.
4. Don’t be influenced by what you see or hear on social media. Understand that most people only post their highlight reel, so you never really know what other business owners are going through.

It’s important to give yourself the grace to step away and calm yourself so you can see a clear path to move forward. Once your mind is clear, take an honest assessment of the challenge you are facing and start the process to resolve the issue that has you discouraged. Taking the first step to finding a solution is the most important step.

Remember, nothing worth having comes easy. It’s a myth that being a business owner allows you to be the boss and simply give orders for others to do the work. In reality, you will always be the most invested person in your business and the hardest worker there.

In today’s world, social media gives us the ability to see others’ lives and how great they are portrayed to be. Looking at others’ “get rich quick” videos, designer clothes, and fancy cars can be deceptive. It’s human nature that this can cause a hardworking businessperson to get discouraged from comparing their life to others who appear to be more successful. But comparison is a huge mistake – being successful is only attained by staying the course and making the necessary adjustments along the way.

I have worked long hours and dealt with the loss of staff and customers, but I didn’t give up. Did I feel tired? Yes. Did I feel sad sometimes? Yes. And did I cry? …Yes.

But I didn’t give up. I regrouped.

We as cleaners are part of a massive group of people who provide an age-old essential service.

Remember – the goal is to stay the course and provide a service that gives families a trusted service they can’t live without. If I could do it, you can, too.

Now go take a bite out of grime! 🧹🧼🧽

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , , ,

Navigating Cleaning Customer Communication: The Skill of Personable Professionalism in the Cleaning Industry

In the cleaning industry, magic doesn’t just happen with a mop and a bucket; it also lies in the art of communication. As a cleaner, your ability to interact with clients personably yet professionally can set you apart from the competition. In this blog, we’ll explore key aspects of client communication, from scheduling initial bids with the innovative Virtual Bid App, to perfecting cleaner email etiquette and on-the-way texts. Here are the tips and tricks that will take your business from unknown to irreplaceable!

1. Scheduling Initial Bids with Virtual Bid App

The first step in establishing a personable yet professional connection with potential clients is through the scheduling process. Enter the Virtual Bid App, a game-changer for both cleaners and clients. This free app allows you to invite potential clients to a live video bid, providing a personalized touch that sets the tone for your professional relationship.

Here’s how to do it:

– Download Virtual Bid App for free and create your company profile.

– Send your potential cleaning client an invitation to a live video bid with Virtual Bid App – they don’t even need to download the app.

– Prepare for the bid by familiarizing yourself with the client’s needs and having your pricing and availability at hand.

– During the live video bid, offer a friendly greeting, answer any questions, and demonstrate your professionalism and expertise.

– Discuss pricing, expectations, and any specific requests clearly.

– Follow up with a thank-you message after the bid, summarizing the key points discussed.

The Virtual Bid App helps you establish an immediate connection with potential clients faster and easier than your competitors, showcasing your professionalism and accessibility. Download the app in your App Store today to start winning new bids.

2. The Power of On-the-Way Texts

Once you’ve secured a cleaning job, maintaining clear and friendly communication is key. One of the most powerful tools at your disposal is the “on-the-way” text. This message serves as both a courtesy and a reminder, offering peace of mind to your clients and demonstrating your punctuality and professionalism.

Here’s a sample template for your on-the-way text:

“Hello [Client’s Name]! I wanted to let you know that I’m on my way and should arrive at [Address] in about [Estimated Arrival Time]. Looking forward to making your home shine! See you soon.”

3. Professional Cleaner Email Etiquette

Email is another channel where you can communicate personably and professionally. When sending emails to clients, keep these tips in mind:

– Subject Line: Make it clear and specific, so your clients know the purpose of the email.

– Personal Greeting: Always address your clients by name. It shows you’ve taken the time to personalize your message.

– Professional Tone: Use proper grammar, spelling, and punctuation. Avoid overly casual language.

– Clarity: Ensure the content is clear and concise, whether it’s about scheduling, service details, or invoicing.

– Prompt Responses: Reply to client emails in a timely manner. It conveys respect for their time and concerns.

– Signature: Include a professional email signature with your contact information and any relevant certifications or affiliations.

You can use these tips here to see professional email examples and learn more about how to impress and build a rapport with your clients.

4. Post-Cleaning Follow-Up

After a cleaning job is completed, a follow-up message can leave a lasting positive impression. Use it as an opportunity to thank the client for their business and gather feedback.

Here’s a sample follow-up message:

“Hi [Client’s Name], I hope you’re enjoying your freshly cleaned home! Thank you for choosing us. We’d love to hear about your experience, so please feel free to share any feedback or suggestions. We’re committed to providing top-notch service. Have a wonderful day!”

5. Handling Client Concerns

In the cleaning business, issues can arise. How you address them defines your professionalism. When a client raises concerns or complaints, follow these steps:

– Listen: Give your client a chance to express their concerns fully.

– Apologize: Show empathy and apologize for any inconvenience they’ve experienced.

– Resolve: Offer a solution or plan to address the issue promptly.

– Follow-Up: After resolving the concern, follow up with the client to ensure they’re satisfied.

Remember, professionalism also includes your ability to handle challenges gracefully!

6. The Always Welcome Appreciation Note

Sometimes, it’s the little things that make a big difference. Sending a simple note of appreciation can leave a lasting impression on your clients. This small gesture conveys gratitude and professionalism.

An example of an appreciation note:

“Dear [Client’s Name], I just wanted to take a moment to express my heartfelt thanks for choosing our cleaning services. Your support means the world to us, and we’re thrilled to be your trusted cleaning partner. If you ever have questions or special requests, please don’t hesitate to reach out. We’re here to make your home shine and your life a bit easier. Thank you again for your business!”

7. A Service Reminder for Repeat Business

Maintaining a strong and professional client relationship means being proactive. Sending service reminders can demonstrate your commitment to providing consistent and reliable cleaning.

Sample service reminder:

“Hello [Client’s Name], it’s time for your next scheduled cleaning session with us. We hope your previous experience was delightful, and we’re eager to keep your home in pristine condition. Please confirm your preferred date and time, and let us know if there are any specific areas or tasks you’d like us to focus on this time. We look forward to serving you again!”

8. The Crucial Feedback Request

Gathering feedback is a vital part of improving your services and showcasing your professionalism. Requesting feedback lets your clients know you value their opinions and are dedicated to continuous improvement.

Here’s one template for a feedback request:

“Dear [Client’s Name], we’re always striving to enhance our services, and your feedback is invaluable. After our recent cleaning session, we’d appreciate it if you could take a few moments to share your thoughts. Your input helps us meet and exceed your expectations. Thank you for being part of our journey towards excellence!”

In the world of cleaning, effective communication isn’t just about sending the occasional text; it’s about building long-term relationships and a reputation people trust. So, whether you’re introducing yourself on Virtual Bid App, sending an on-the-way text, crafting the perfect email, or surprising your clients with a heartfelt note, remember that a little personality can go a long way. After all, a sparkling clean home is wonderful, but a friendly and professional cleaner makes all the difference. Happy cleaning!🧹✨

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App

By , , , , , , , , , , , ,

11 Unique Marketing Ideas to Boost Your House Cleaning Business + A Secret Bonus Tip

Are you a house cleaner looking to sweep your competition away and attract more clients? In a busy, over-saturated market, it’s crucial to stand out. If you want to maximize your success, you need a fresh approach to marketing your house cleaning business. Whether you’re a seasoned pro or just starting out, we’ve got some unique and creative ideas to help you attract more clients and take your house cleaning business to the next level with these innovative marketing tips!

1. Personalized Cleaning Packages:

– Offer customized cleaning packages tailored to your clients’ needs.

– Give them options such as “The Busy Parent Package,” “Eco-Friendly Clean,” or “Deep Clean Delight.”

– Personalizing your services shows that you care about your clients’ unique requirements and makes them more likely to choose you over the competition.

2. Green Cleaning Initiatives:

– Promote eco-friendly cleaning products and practices.

– Highlight the benefits of non-toxic, green cleaning for families, pets, and the environment.

– By going green, you’ll not only attract environmentally conscious clients but also set yourself apart as a responsible and forward-thinking business.

3. Virtual Cleaning Consultations:

– Offer free virtual consultations to assess a client’s needs and provide initial estimates with Virtual Bid App for free.

– This convenient approach makes it easy for potential clients to connect with you.

– In today’s digital age, the virtual touch can make a significant difference in attracting busy professionals and tech-savvy customers.

4. Referral Rewards Program:

– Encourage your satisfied clients to refer your services to their friends and family.

– Offer rewards or discounts to both the referrer and referee.

– Word-of-mouth recommendations are powerful and can lead to a steady stream of clients.

5. Themed Social Media Campaigns:

– Run engaging social media campaigns based on fun themes like “Tidying Tips Tuesday” or “Spotless Saturday.”

– Share cleaning tips, before-and-after photos, and customer testimonials.

– These themed campaigns create a sense of community, encourage shares, and keep your audience engaged.

6. Partnership with Local Businesses:

– Collaborate with local businesses like real estate agencies, interior designers, or Airbnb hosts.

– Offer discounts for their clients or partner up for co-promotional events.

– These partnerships can lead to a mutually beneficial relationship, increasing your exposure and client base.

7. Local SEO Strategies:

– Local search engine optimization is crucial for house cleaners. Claim your Google My Business listing, maintain accurate NAP (Name, Address, Phone) details, and encourage clients to leave positive reviews. This will help your business appear in local search results when people are looking for cleaning services in your area.

8. Interactive Workshops:

– Host workshops or cleaning webinars on cleaning, organizing, and business growth tips. Virtual events are an easy way to expand your audience.

– Share your expertise with participants, and establish yourself as a knowledgeable authority.

– These workshops can help build trust and attract clients who appreciate your know-how.

9. Creative Online Content:

– Start a blog or create videos sharing cleaning hacks and expert advice.

– Utilize keywords that people searching for cleaning services might use.

– Regularly updated, engaging content not only informs but also improves your SEO, making it easier for potential clients to find you online.

10. Seasonal Promotions:

– Run special promotions tailored to different seasons.

– For example, offer “Spring Cleaning Discounts” or “Holiday Home Refresh Packages.”

– Seasonal promotions not only boost business during specific times but also keep your services fresh in the minds of clients throughout the year.

11. Client Loyalty Program:

– Reward your loyal clients with exclusive benefits like discounts, priority scheduling, or referral bonuses.

– A loyalty program not only retains your current customer base but also encourages them to keep coming back and spreading the word.

12. Bonus Tip: Don’t Underestimate Networking!

– Networking is often an overlooked goldmine. Attend local business networking events, join community groups, and connect with other local service providers like plumbers, electricians, or interior decorators. You can also create a web of connections on LinkedIn with potential clients and other cleaning professionals you can learn from. Referrals from these contacts can be invaluable for your business.

Incorporating these unique marketing ideas into your house cleaning business can make a significant difference in attracting and retaining clients. Remember to track the effectiveness of your efforts through analytics and adjust your strategy accordingly. The key is to be creative, customer-focused, and consistent in your efforts. With a dash of innovation and a sprinkle of uniqueness, you can sweep the competition aside and become the go-to house cleaner in your area. Remember, marketing is about more than just promoting your services; it’s about building relationships and creating a brand that people trust. So, put these ideas into action, grab your mop and marketing toolkit, and let’s make your house cleaning business shine in the eyes of potential clients!

Sincerely,

Robin Crockett

CEO & Founder, Heaven Scent Home Cleaning & Virtual Bid App